FAQ

What types of accounts does H.P. Sears Co. handle?

H. P. Sears Co. handles medical, retail, commercial (business vs business), financial and professional services, as well as government agencies.

What are the strengths of the company?

Our clients’ focus, strategic approach, trained and motivated recovery staff, technology and experience.

Does H.P. Sears Co. have the capabilities to report to the Credit Bureaus?

H.P. Sears Co. reports to Equifax, Experian and Trans Union. We can provide automatic reporting after a set time lapse, upon client demand or selectively on accounts with the ability to pay but have no intention of honoring.

Is H.P. Sears Co. in full compliance with the Federal Debt Collections Practices Act (FDCPA)?

Employees are tested and sign a statement of compliance with the FDCPA on their first day at work. Each supervisor acts as a compliance officer monitoring collectors in addition to their other duties while keeping abreast of any changes or violations of the law.

How do you price your services?

We are always available to discuss rates based on the nature of the assignment(s).

What is H.P. Sears Co.’s Disaster recovery process?

A NAS backup appliance will provide tape-less backups to the servers and off site backups to a secure data center to protect against total site disasters. This solution offers server virtualization, which will eliminate down time due to total server loss.

How long will it take to get my money and when do you get paid?

The length of time and probability of recovering are vaiable based on types and age of account(s) as well as other variables. We can better assess the assignment with a brief review of the information. Lastly, we don’t get paid until you get paid.